Pegasus Mail, Frequently-asked question resources
        Copyright (c) 1994-2000 David Harris, all rights reserved.

                   Pegasus Mail for Windows (WinPMail)
                         Updated 15 October 2000


> 1: What is the current version of Pegasus Mail for Windows and where 
>    can I get it?

  The current version is v3.12c for 32-bit and 3.12b for 16-bit Windows.
  It is available from the following official distribution points:

  If using a Web browser, use these URLs:
  
  http://risc.ua.edu/pegasus/winpmail          (for North American users)
  ftp://ftp.usm.maine.edu/pegasus/winpmail     (for North American users)
  ftp://pegasus.topnz.ac.nz/pegasus/winpmail   (for South Pacific users)
  
  Via FTP:

  risc.ua.edu, in /pegasus                     (for North American users)
  ftp.usm.maine.edu in /pegasus                (for North American users)
  pegasus.topnz.ac.nz, in /pegasus             (for South Pacific users)
     
  The file to download is w16-312b.exe (a 16-bit version for any version
  of Windows), or w32-312c.exe (a 32-bit version, only for use on Windows
  95/98 or NT 4.0).

> 2: Is the current version of Pegasus Mail "Year-2000-compliant"?

  Yes. For full information on this, including a detailed examination of
  the way Pegasus Mail uses and generates dates, send any message to the
  address faq-y2k@pmail.gen.nz

> 3: When I send an Internet message, the status line incorrectly tells me
>    that there are two messages in the queue instead of one.

  Actually, WinPMail is being too correct here... When WinPMail processes
  the outgoing mail queue, there is always an extra message in the queue -
  the final form of the message currently being processed. WinPMail is
  probably not being helpful by reporting this extra message, but it's
  surprising how difficult it can be to make software LESS accurate. The
  condition is both normal and benign and can be safely ignored.

> 4: Why can't I move from option to option in the Preferences dialog with
>    the <TAB> key (16-bit version only)?
  
  This appears to be a limitation of the Windows dialog manager, which 
  could not be worked around before the release of version 2.5x.  This 
  problem will be fixed in an upcoming release.

> 5: I don't see the get/send mail options on my file menu, and I don't
>    see the three button-panel buttons for sending and retrieving mail.
> 6: When I try to send mail to an Internet address, WinPMail tells me
>    that the address is ambiguous, and that I should use an IN: or MHS:
>    override.

  These problems indicate that your WINSOCK.DLL is not visible to
  WinPMail. WINSOCK.DLL is the system component that provides your
  Internet connectivity, and for WinPMail to be able to use it, it must
  be installed in one of the following places:

      * In a directory on the DOS PATH
      * In the \WINDOWS directory
      * In the \WINDOWS\SYSTEM directory
      * In the same directory as WINPMAIL.EXE

  To correct the problem, reinstall your WINSOCK.DLL so that it is
  properly located in one of these places, or add the directory where
  it is located to your DOS PATH.

> 7: Why do all my folders and other mail files appear twice in WinPMail?

  If you can see two entries for each Distribution List, Folder, 
  Addressbook or other WinPMail file when you try to select one, and one 
  is in blue,then you have probably installed WINPMAIL.EXE in the same 
  directory as your home mailbox (as opposed to using the recommended 
  installation); this causes WinPMail to see every file as both personal 
  and system-wide, and to list them twice.

  Solution: Move WINPMAIL.EXE (WINPM-32.EXE), WINPMAIL.DAT (WINPM-32.DAT),
            WPNNW3.DLL (if you are on a NetWare system) and WINPMAIL.HLP
            (WINM-32.HLP)into another directory.

> 8: How do I install an upgrade from an older version of WinPMail to
>    the current version?

  There are two ways you can upgrade your installation:

  1: Tell the Setup program to install the files in the directory where
     your existing copy of WinPMail is installed; no mail-related files
     will be lost when you do this, although if you have customised
     FFF files for any of the standard WinPMail extensions, you should
     save them and copy them back after the installation is complete.

  2: Install the new version in its own directory then copy the file
     PMAIL.CFG from the old version's directory into the new version's
     directory.

> 9:  Is MAPI support planned for WinPMail?
> 10: Is IMAP4 support planned for WinPMail

  Both are available in the current versions.

> 11: WinPMail reports "Invalid password" when I connect to my POP3
>     server, but I've double-checked and the password is right.

  The password may be right, but your username may not be (for security
  reasons, most POP3 servers will accept any username and fail the
  password automatically if the username is invalid). The most common
  cause of this is putting a full address in the "username" field of the
  Network Configuration dialog's POP3 section. If you can see an '@'
  symbol in this field, then it's wrong - WinPMail only wants your basic
  username, which is everything preceding the '@' in your address.

  If you are using WinPMail 1.22 or earlier, this error may in fact
  represent any of a number of completely unrelated problems - we recom-
  mend that you upgrade to any later version, where the error reporting
  is better and where a trace mode is available for troubleshooting.

> 12: WinPMail tells me it can't find my home mailbox, but it's there!

  If you are running in standalone mode (not connected to a NetWare
  server), your standalone configuration might be incorrect - the most
  likely cause is an invalid path in either the home mailbox or new
  mailbox fields in PCONFIG. Try deleting the file PMAIL.CFG in the
  directory where WINPMAIL.EXE is located and re-entering the values
  the next time WinPMail starts up.

> 13: WinPMail starts in standalone mode even though I'm connected to a
>     NetWare server on our LAN.
> 14: Windows reports "Cannot find NETWARE.DLL" when starting WinPMail

  You probably have not installed NetWare support into your copy of
  Windows. Run the Windows setup program and see what Network it thinks
  you are using; if it says "None", choose "Novell NetWare" and insert
  the disks it asks for. You should also make sure you are using the
  most recent NetWare drivers from Novell - at the time of writing these
  are contained in the files vlmkt1.zip through vlmkt5.zip (you need all
  five), available from ftp://ftp.novell.com/pub/updates/nwos/dsclnt12/
  or in the NOVUSER area on  CompuServe. The "Cannot find NETWARE.DLL"
  message is an error in Windows - there is no "NETWARE.DLL" - it is
  looking for NETWARE.DRV.

> 15: Problems with TCP/IP-based mail using WINSOCK.

  The quality of WINSOCK implementations currently available for Windows
  seems to be extremely variable, so if you have problems with WINSOCK-
  based mail in WinPMail, please check first that you have the current
  version of your WINSOCK.DLL and any support software, and that it's
  correctly configured.

  Next, if you are getting connection problems, try expressing the
  address of the host to which you want to connect using dotted IP
  notation instead of an address (or vice-versa).

  Many problems using WINSOCK across slow SLIP or PPP links arise from
  timeouts being set too short - set a much longer timeout value in your
  network configuration screen in these cases (I recommend up to 90
  seconds).

> 16: How can I stop WinPMail from running in "NetWare mode"?

  You can force WinPMail to run in standalone mode (ie, to ignore the
  connection to the NetWare server) by changing the command line you use
  to run the program to "WINPMAIL -A". This commandline switch also works
  for the DOS version of Pegasus Mail.

> 17: When I send a message, Pegasus Mail inserts my address as
>     myname@pop.isp.com, but my address is myname@isp.com!

  Solution: Enter your E-mail address in the From: field entry of the
  Advanced Configuration Options section of Pegasus Mail's Network
  Configuration Dialog. Pegasus Mail will use this address to form the
  From: field in the message headers.

> 18: How can I convert the mail and address books from my old mail program
>     to Pegasus Mail format?

  You can either go to http://www.interguru.com/mailconv.htm or get a copy
  of Mail System Converter which latest version is always available from
  http://www.users.globalnet.co.uk/~stephenk/pegasus.htm 

  For Eudora mail boxes (and all other programs that use -Unix- MBX style
  mailboxes)you do not have to convert at all when you use the latest 
  version of Pegasus Mail for Windows. Just go folders | add mailbox and
  enter the path to the directory where the Eudora *.mbx are situated and
  enter a name. The Eudora mailboxes are added in a new mailbox, with the 
  chosen name.

  For converting to Exchange and Outlook, go to
  http://www.slipstick.com/exchange/e2mtips.htm

  For converting addressbooks there appears to be a program called "Dawn"
  that will do this too. Most major E-Mail programs, including Netscape, 
  Outlook, Eudora, Pegasus Mail and more are now supported directly:
  http://www.freeyellow.com/members8/zakharin/Software/Dawn.html

  For even more information about converting, see:
  ftp://ftp.demon.co.uk/pub/ibmpc/dos/apps/pmail/pmail-addons.txt

  For compuserve users check out http://www.comaxis.com/csa.htm

  Note that Microsoft's mail systems mostly use undocumented proprietary
  formats, and that it may not be possible to convert these mail files.


> 19: I encouter all kinds of problems after restoring mailbox files 
>     from CD-ROM

  Q:  I backed up my Pegasus Mail mailbox directory to CD-R (or CD-RW or 
      DVD or whatever) and restored it after a hard drive replacement (or
      Windows OS reinstall). Now everything is behaving very strange.  I
      cannot delete new mail messages and my mail folders say they are
      corrupted. Also, I can't make changes nor add addresses to any of my
      address books. Additionally, changes to my WinPMail configuration
      settings don't get saved anymore.  What's going on?

  A:  When you restore files from CD-ROM-based technology, the OS usually
      sets read-only flag on each of the files. Thus, WinPMail cannot make
      changes to the files anymore. To fix this, select all the files in your
      mailbox directory and press Alt-Enter (or right-click on the files and
      choose Properties from the popup context menu). Uncheck the Read-Only
      checkbox and click OK.

> 20: I'd like to archive some of my mail folders and messages to a zip 
>     drive or something.  
> 21: Is there a way of archiving some of the mail from my Pegasus Mail 
>     mailbox and then restoring it at a later date?
> 22: I'd like to be able to transfer some of my mail folders and messages 
>     between my office and home computers. Can I do this with Pegasus Mail?

  You can do all this using the new Add Mailbox To List feature in v3.x of 
  Pegasus Mail for Windows.  Press Ctrl-L (or click on the Folder toolbar icon
  or use the File -> Mail Folders... menu option) to open the Folders window, 
  then go to the Folders -> Add Mailbox To List menu option. From here you 
  can specify a directory path to mount as a mailbox, including a ZIP drive,
  network directory path, or whatever. You should also give the mailbox a name
  that identifies this mounted mailbox (e.g. "Archive mailbox" or "Take Home").

  Once the mailbox is showing in your Folders window, you can then create mail
  folders within that mounted mailbox and copy or move e-mail messages between
  folders in your main mailbox (i.e. My Mailbox) and this mounted mailbox.

  WARNING:  In v3.12b and earlier, you cannot simply drag and drop mail folders 
  between mailboxes--doing so will likely corrupt the folder hierarchy while 
  not actually moving the folder files between the mailboxes.  This limitation 
  may be removed in a future release.

  If you want to restore the messages or mail folders to this machine or 
  transfer them to another machine (such as at your home PC), simply mount the
  zip disk media mailbox again in the Folders window on the destination PC,
  create the required mail folders in the main mailbox (i.e. My Mailbox), and
  copy or move the messages between the folders in the mailboxes.

> 22: Every time I close Pegasus Mail for Windows v3.x, the program causes a
>     GPF in WSOCK32.DLL.

  If you have installed a program called Popoff or Ads Off, try uninstalling
  them to fix the problem.

> 23: I download the program but it is not on my disk?

  Some older virusscanner programs THINK that there is a virus in the exe file
  and silently delete it from your system. There is NO virus in the program. You
  either update to the latest version of you virusscanner (recomended) or switch
  of your virusscanner for this download.

===
Please mail any errors and ommisions in this faq to:
tech-support@pmail.gen.nz
===